General Ordering Information MAIL: TO ORDER P.O. Box 13249 New Bern, NC 28561 ORDER PREPARATION To help us ship your order quickly and smoothly, please use the correct 5-digit code number, description, unit of measure, price and quantity. When necessary, specify the color or size of the item. When color is not specified on an order, the most readily available color will be shipped. Also, be sure to include the shipping and handling charges as described in the chart on this page. NOTE: When following up a phone order with a written order, please mark “Confirmation Only – Do Not Duplicate.” Sales Tax - PA, NY, OH, MD, NC, MA and VA residents must add applicable sales tax or fill out and enclose a tax exemption certificate. Orders billed to individuals may NOT use an institution’s tax exemption certificate. Shipping charges are also taxable in PA, NC, NY & OH. Payment - If you do not have an established account, payment may be made by including a check with your order or by providing your VISA, MasterCard, or American Express information. Credit card payments are limited to $5000.00 per transaction and will not be accepted on bid orders. No C.O.D.s. IMPRINT ITEMS Out of necessity, imprints are subject to a 7% variance from the quantity ordered in accordance with printing industry standards. You can save preparation charges by supplying black and white camera-ready art work, or we can help you design your imprint. All future orders with the identical imprint will be free of preparation charges. Many logos are standard and will not cost you extra. Please contact your sales representative or our main office for further information. PRICES Orders will be processed at the lowest available price when the order is received. All prices are subject to change without notice but will only be increased due to increased costs from suppliers. Please allow for this on your purchase order. TERMS Terms to established accounts are net 30 days from date of invoice. Past-due accounts are subject to a late charge of 11 2% per month (18% annual rate). Orders from first-time customers or individuals must be accompanied with payment or credit card information prior to shipment. CALL: Mon.-Fri. 8:00 AM - 4:15 PM TOLL-FREE: (800) 682-2638 FAX: (800) 717-2277 24 Hours a Day ON-LINE: www.benderburkot.com SHIPPING AND HANDLING Supply orders totaling $50 or more to one destination in the continental U.S. earn FREE FREIGHT. Exceptions include orders for Furniture and Equipment (Pgs. 656-872), Moist Clay, items specifically marked “F.O.B. Shipping Point”, and orders for shipment outside the continuous U.S. The freight charges on these exceptions will be prepaid and added to your invoice. Pre-Order freight charge estimates are encouraged and are available upon request, for some truck shipments can be extensive. Unless specified, we will ship using the most economical method. Also, should you require inside delivery, rush delivery, or any other special service, the actual transportation cost will be added to your invoice; liftgate delivery will be assessed a minimum of $65 & inside delivery a minimum of $15. Use the chart below to calculate shipping & handling charges on supply orders (pgs. 2 - 655) under $50. For Furniture & Equipment (pgs 656 - 872): Call for quote. RETURNS Net Order Value Shipping & Handling Charges Up to $49.99 $7.95 $50.00 + FREE! SHORTAGES OR DAMAGE Before signing for the shipment: • Check the number of cartons against the number shown on the delivery receipt, and indicate any discrepancies on the receipt, such as damaged cartons. Write “possible hidden damage” if carton is questionable. • Always open all cartons and check the merchandise ASAP. If damage exists, immediately notify Customer Service, and request an inspection. Save packing materials and contents until shipment is inspected. Also check merchandise against the packing slip for overages or shortages. Please immediately notify our Customer Service Representative for a claim. All claims must be made with-in 30 days of delivery. Failure to do so will result in your claim being denied. MSDS SHEETS MSDS sheets are available by visiting our website at www.kurtzbros.com. Once you are at the Kurtz Bros. home page, follow the below steps: • Enter the 5-digit Kurtz Bros. merchandise code in the SEARCH field at the top right of the page and click GO. • If we have an MSDS sheet available there will be a blue link that reads MSDS under the BOLD item heading at the top of the page. • If the blue link is shown, click it to show the MSDS sheet. • You can now do a FILE - Print screen to print the MSDS sheet for your file. • If there is not a link, go to the next step. • If there is not an MSDS sheet available for the item you are inquiring, contact Kurtz Bros and we will contact the appropriate vendor to receive the MSDS sheet. REQUISITION FORMS If you are not satisfied with an item, we will accept a return if you first contact us with your invoice number and reason for return. Please do not return damaged merchandise without first contacting us. Returns may be subject to a 10% restocking charge plus return freight. Furniture & Equipment Returns may be subject to return freight and a restocking charge of up to 30% depending on manufacturer’s specific policies. Made-to-order furniture, electronics, & equipment items, unless defective, are not returnable. If a return is necessary, please contact our furniture department for instructions. Unauthorized returns could be subject to additional freight and restocking charges. Please contact us if you would like an easy-to-use Requisition Form that lists all the basic items and prices for convenient ordering.
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