General Ordering Information
MAIL: 400 Reed Street, P.O. Box 392
Clearfield, PA 16830-0392
CALL: Mon.-Fri. 7:30 AM-4:00 PM
Local: (814) 765-6561
TOLL-FREE: (800) 252-3811
FAX: (814) 765-8690 24 Hours a Day
To help us ship your order quickly and smoothly, please use the correct
5-digit code number, description, unit of measure, price and quantity.
When necessary, specify the color or size of the item. When color is not
specified on an order, the most readily available color will be shipped.
Also, be sure to include the shipping and handling charges as described
in the chart on this page. NOTE: When following up a phone order with
a written order, please mark “Confirmation Only – Do Not Duplicate.”
Sales Tax - AR, KY, PA, NY, OH, MD, NC, MA and VA residents must add
applicable sales tax or fill out and enclose a tax exemption certificate.
Orders billed to individuals may NOT use an institution’s tax exemption
certificate. Shipping charges are also taxable in AR, PA, NC, NY & OH.
Payment - If you do not have an established account,
payment may be made by including a check with your order or by providing
your VISA, MasterCard, Discover, or American Express information.
Credit card payments are limited to $5000.00 per transaction and
will not be accepted on bid orders. No C.O.D.s.
Out of necessity, imprints are subject to a 7% variance from the
quantity ordered in accordance with printing industry standards.
You can save preparation charges by supplying black and white camera
ready art work, or we can help you design your imprint. All
future orders with the identical imprint will be free of preparation
charges. Many logos are standard and will not cost you extra. Please
contact your sales representative or our main office for further information.
Orders will be processed at the lowest available price when the order
is received. All prices are subject to change without notice but will
only be increased due to increased costs from suppliers. Please allow
for this on your purchase order.
Terms to established accounts are net 30 days from date of invoice.
Past-due accounts are subject to a late charge of 11⁄2% per month
(18% annual rate). Orders from first-time customers or individuals
must be accompanied with payment or credit card information prior
SHIPPING AND HANDLING
Supply orders totaling $200 or more to one destination in the continental
U.S. earn FREE FREIGHT. Exceptions include orders for Furniture
and Equipment (Pgs. 694-915), Moist Clay, items specifically marked
“F.O.B. Shipping Point”, and orders for shipment outside the continuous
U.S. The freight charges on these exceptions will be prepaid and
added to your invoice. Pre-Order freight charge estimates are
encouraged and are available upon request, for some truck shipments
can be extensive. Unless specified, we will ship using the most
economical method. Also, should you require inside delivery, rush
delivery, or any other special service, the actual transportation cost
will be added to your invoice; liftgate delivery will be assessed a minimum
of $65 & inside delivery a minimum of $15.
Use the chart below to calculate shipping & handling charges on supply orders
(pgs. 2 - 693) under $200.
For Furniture & Equipment (pgs 694 - 915): Call for quote.
Net Order Value Shipping & Handling Charges
Up to $75.00 $7.95
$75.01 - $100.00
$100.01 - $125.00
$125.01 - $150.00
$150.01 - $199.99
SHORTAGES OR DAMAGE
Before signing for the shipment:
• Check the number of cartons against the number shown on the
delivery receipt, and indicate any discrepancies on the receipt, such
as damaged cartons. Write “possible hidden damage” if carton is
• Always open all cartons and check the merchandise ASAP. If damage
exists, immediately notify Customer Service, and request an
inspection. Save packing materials and contents until shipment is
inspected. Also check merchandise against the packing slip for overages
or shortages. Please immediately notify our Customer Service
Representative for a claim. All claims must be made with-in 30 days of delivery.
Failure to do so will result in your claim being denied.
MSDS sheets are available by visiting our website at
www.kurtzbros.com. Once you are at the Kurtz Bros. home page, follow
• Enter the 5-digit Kurtz Bros. merchandise code in the
SEARCH field at the top right of the page and click GO.
• If we have an MSDS sheet available there will be a blue
link that reads MSDS under the BOLD item heading at the
top of the page.
• If the blue link is shown, click it to show the MSDS sheet.
• You can now do a FILE - Print screen to print the MSDS
sheet for your file.
• If there is not a link, go to the next step.
• If there is not an MSDS sheet available for the item you are
inquiring, contact Kurtz Bros and we will contact the
appropriate vendor to receive the MSDS sheet.
If you are not satisfied with an item, we will accept a return if you first
contact us with your invoice number and reason for return. Please do
not return damaged merchandise without first contacting us. Returns
may be subject to a 10% restocking charge plus return freight.
Furniture & Equipment: Most manufacturers will accept returns of product
if notified within one week or delivery and will charge up to a 30%
restock fee and return freight. Made-to-order furniture, electronics,
and equipment items, unless defective, are not returnable. HON items
are not returnable. If a return is necessary, please contact our furniture
department for instructions. Unauthorized returns will be subject to
additional freight charges and restocking fees.
the below steps:
Please contact us if you would like an easy-to-use Requisition Form
that lists all the basic items and prices for convenient ordering.